Articles on: Troubleshooting Tips

Carrier - DHL eCommerce US Troubleshooting

Carrier - DHL eCommerce US Troubleshooting

data.tracking_number does not exist, the label can not not be canceled
Enumeration value is not allowed. Allowed values are 01, 02, 03, 04, 05, 06, 08, 09, 40



data.tracking_number does not exist, the label can not not be canceled



What it means



Currently, the void label endpoint is only supported for service types DHL SM Parcel / Parcel Plus Expedited Max, DHL SM Parcel / Parcel Plus Expedited, DHL SM Parcel / Parcel Plus Ground, DHL SM BPM Expedited, DHL SM BPM Ground by DHL eCommerce US.

How to solve



The label will not be charged if it has not been scanned. Please reach out to the support team if you still need to void the label.


Enumeration value is not allowed. Allowed values are: [01, 02, 03, 04, 05, 06, 08, 09, 40].



What it means



Currently, the following represents the supported DG codes for use with domestic products for DHL eCommerce US. Please verify the value being sent and ensure the correct value is used.













The following represents the supported DG codes for use with our international products for DHL eCommerce US.






How to solve



The label will not be charged if it has not been scanned. Please reach out to the support team if you still need to void the label.

Updated on: 17/07/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!