Endicia account get suspended after five attempts to access the account with a wrong pass phrase. When the account is suspended, you cannot print postage or log in to the Endicia website. Resetting the Pass Phrase clears the account suspension.

Steps to reset Pass Phrase

Call Endicia Technical Support at 1-800-576-3279 x130 or live chat with Endicia between 6:00 AM and 6:00 PM Pacific time, Monday through Friday.
Provide account number and security information.
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