Articles on: Troubleshooting Tips

Carrier - Australia Post Troubleshooting Tips

data.shipment.ship_from address is invalid
data.shipment.ship_to address is invalid
data.shipment.ship_from.state is too long, maximum length is 3
data.shipment.ship_from.state must be one of 'VIC','NT','WA','ACT','QLD','TAS','SA','NSW'

data.shipment.ship_from address is invalid



What it means



The shipper's address is incorrect of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_from.address is invalid, the correct address might be U 3 73 ALBERT ST, HORNSBY, NSW ... ... Please update your ship_from address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://auspost.com.au/postcode to verify its correctness.

data.shipment.ship_to address is invalid



What it means



The shipper's address is incorrect of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_to.address is invalid, the correct address might be U 3 73 ALBERT ST, HORNSBY, NSW ... ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://auspost.com.au/postcode to verify its correctness.


data.shipment.ship_from.state is too long, maximum length is 3



What it means



The length of the shipper's address state is too long; the maximum length is 3.

How to solve



Ensure that you shipment.ship_from.state length is less than or equal to 3.
If you're uncertain about the validity of the address, you can use a service like https://auspost.com.au/postcode to verify its correctness.


data.shipment.ship_from.state must be one of ['VIC','NT','WA','ACT','QLD','TAS','SA','NSW']



What it means



The state of the shipper's address is incorrect for your shipment, the state can only be one of VIC, NT, WA, ACT, QLD, TAS, SA, NSW.

How to solve



Ensure that you shipment.ship_from.state is it correct.
If you're uncertain about the validity of the address, you can use a service like https://auspost.com.au/postcode to verify its correctness.

Updated on: 18/07/2023

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