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Carrier - FedEx Troubleshooting Tips

data.shipment.parcels is invalid, the total price of the item should >= 1 for ARM, AUS, AZE, BLR, CAN, CHN, CZE, GEO, IDN, JPN, KGZ, MDA, NZL, NCL, PNG, PHL, RUS, SVK, TKM, UZB
data.service_type is not available for this shipment, please select an appropriate and acceptable service type
data.shipment.parcels.0.weight is invalid, parcel weight must be greater than the total weight of the items
data.shipment.parcels.0.box_type is not available for this shipment, the weight or dimensions of the parcel do not meet the requirements

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data.shipment.parcels is invalid, the total price of the item should >= 1 for ARM, AUS, AZE, BLR, CAN, CHN, CZE, GEO, IDN, JPN, KGZ, MDA, NZL, NCL, PNG, PHL, RUS, SVK, TKM, UZB



What it means


The total price of the item in your shipment's parcels has an invalid value.

How to solve



For the admin UI

Make sure that the parcel price you entered is a valid value.

Admin UI

For the API

Ensure that the shipment.parcels.items.price.amount field has a valid value.

API

Please verify the price of your items and ensure they meet the minimum requirement for the specified countries listed above.


data.service_type is not available for this shipment, please select an appropriate and acceptable service type



What it means



It typically indicates that the service you are trying to select or access is currently unavailable or restricted. For example, you selected a service type that can't be used for your destination, or your account settings have some limitations for this.

How to solve



Based on your shipment information, you can go to the FedEx rate calculator to confirm if it has any available service type for your shipment.

Check account settings, ensuring that your FedEx account settings allow access to the desired service.

Consider using alternative services: If the specific service you need is unavailable, explore alternative shipping options provided by FedEx or other courier services. FedEx usually offers a range of services with varying delivery speeds and features, so you might find an alternative option that suits your requirements.

Contact FedEx customer support: If you have checked the above steps and the issue persists, it's best to reach out to FedEx customer support directly.


data.shipment.parcels.0.weight is invalid, parcel weight must be greater than the total weight of the items



What it means



The parcel weight must be greater than the total weight of the items.

How to solve



If you used the API for your shipment, ensure that the shipment.parcels.weight.value must be greater than the total weight of the items.



If you used the admin UI for your shipment, make sure that the parcel weight must be greater than the total weight of the items.




data.shipment.parcels.0.box_type is not available for this shipment, the weight or dimensions of the parcel do not meet the requirements



What it means


Typically, the API provides information about the dimension limitations for different box types. However, please note that these limitations may vary depending on the specific routes. For instance, when shipping from HK to US, the possible box types could include: "FedEx® 10kg Box," "FedEx® 25kg Box," "FedEx® Box," "FedEx® Envelope," "FedEx® Pak," and "FedEx® Tube."
To double-confirm these details, you can refer to the following link: https://www.fedex.com/en-us/online/rating.html#


How to solve



Check if the box_type you are using meets the dimension or weight requirements

Box Name (Admin)Box Type (API)DimensionWeight (lb)Link
FedEx® Envelopefedex_envelope9.252in x 13.18in1.1FedEx Envelope
FedEx® Boxfedex_boxN/AN/AFedEx Box
FedEx® Pakfedex_pak11.75 in x 14.75in5.5FedEx Pak
FedEx® Tubefedex_tube38in x 6in x 6in x 6in20FedEx Tube
FedEx® 10kg Boxfedex_10kg_box15.81in x 12.94in x 10.19in22FedEx 10kg Box
FedEx® 25kg Boxfedex_25kg_box21.56in x 16.56in x 13.19in55FedEx 25kg Box
FedEx® Small Boxfedex_small_box12.25in x 10.9in x 1.5in20FedEx Small Box
FedEx® Medium Boxfedex_medium_box13.25in x 11.5in x 2.38in20FedEx Medium Box
FedEx® Large Boxfedex_large_box17.88in x 12.38in x 3in20FedEx Large Box
FedEx® Extra Large Boxfedex_extra_large_box11.88in x 10.75in x 11in / 15.25in x 14.13in x 6in20N/A
CustomcustomN/AN/AN/A



For the API

for your shipment, ensure that the shipment.parcels.box_type must meet the requirements.



For the admin UI

Choose the right Package according to weight and dimension constraints.


Updated on: 13/12/2023

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