Carrier - FedEx Troubleshooting Tips
data.shipment.parcels is invalid, the total price of the item should >= 1 for ARM, AUS, AZE, BLR, CAN, CHN, CZE, GEO, IDN, JPN, KGZ, MDA, NZL, NCL, PNG, PHL, RUS, SVK, TKM, UZB
data.service_type is not available for this shipment, please select an appropriate and acceptable service type
data.shipment.parcels.0.weight is invalid, parcel weight must be greater than the total weight of the items
data.shipment.parcels.0.box_type is not available for this shipment, the weight or dimensions of the parcel do not meet the requirements
There is an error when create shipper account: Invalid billing address
If you need further assistance or have any questions, please don't hesitate to reach out to our support team.
The total price of the item in your shipment's parcels has an invalid value.
For the admin UI
Make sure that the parcel price you entered is a valid value.
For the API
Ensure that the shipment.parcels.items.price.amount field has a valid value.
Please verify the price of your items and ensure they meet the minimum requirement for the specified countries listed above.
It typically indicates that the service you are trying to select or access is currently unavailable or restricted. For example, you selected a service type that can't be used for your destination, or your account settings have some limitations for this.
Based on your shipment information, you can go to the FedEx rate calculator to confirm if it has any available service type for your shipment.
Check account settings, ensuring that your FedEx account settings allow access to the desired service.
Consider using alternative services: If the specific service you need is unavailable, explore alternative shipping options provided by FedEx or other courier services. FedEx usually offers a range of services with varying delivery speeds and features, so you might find an alternative option that suits your requirements.
Contact FedEx customer support: If you have checked the above steps and the issue persists, it's best to reach out to FedEx customer support directly.
The parcel weight must be greater than the total weight of the items.
If you used the API for your shipment, ensure that the shipment.parcels.weight.value must be greater than the total weight of the items.
If you used the admin UI for your shipment, make sure that the parcel weight must be greater than the total weight of the items.
Typically, the API provides information about the dimension limitations for different box types. However, please note that these limitations may vary depending on the specific routes. For instance, when shipping from HK to US, the possible box types could include: "FedEx® 10kg Box," "FedEx® 25kg Box," "FedEx® Box," "FedEx® Envelope," "FedEx® Pak," and "FedEx® Tube."
To double-confirm these details, you can refer to the following link: https://www.fedex.com/en-us/online/rating.html#
Check if the box_type you are using meets the dimension or weight requirements
For the API
for your shipment, ensure that the shipment.parcels.box_type must meet the requirements.
For the admin UI
Choose the right Package according to weight and dimension constraints.
The most common cause of account creation failure is when the provided address does not match FedEx's records. For example, if you registered with a billing or shipping address that does not match what is entered in AfterShip Shipping, it will result in an Invalid Billing Address error.
Please go to FedEx Billing Online portal under MyOptions/Manage Payment Preferences and update your address accordingly
data.service_type is not available for this shipment, please select an appropriate and acceptable service type
data.shipment.parcels.0.weight is invalid, parcel weight must be greater than the total weight of the items
data.shipment.parcels.0.box_type is not available for this shipment, the weight or dimensions of the parcel do not meet the requirements
There is an error when create shipper account: Invalid billing address
If you need further assistance or have any questions, please don't hesitate to reach out to our support team.
data.shipment.parcels is invalid, the total price of the item should >= 1 for ARM, AUS, AZE, BLR, CAN, CHN, CZE, GEO, IDN, JPN, KGZ, MDA, NZL, NCL, PNG, PHL, RUS, SVK, TKM, UZB
What it means
The total price of the item in your shipment's parcels has an invalid value.
How to solve
For the admin UI
Make sure that the parcel price you entered is a valid value.
For the API
Ensure that the shipment.parcels.items.price.amount field has a valid value.
Please verify the price of your items and ensure they meet the minimum requirement for the specified countries listed above.
data.service_type is not available for this shipment, please select an appropriate and acceptable service type
What it means
It typically indicates that the service you are trying to select or access is currently unavailable or restricted. For example, you selected a service type that can't be used for your destination, or your account settings have some limitations for this.
How to solve
Based on your shipment information, you can go to the FedEx rate calculator to confirm if it has any available service type for your shipment.
Check account settings, ensuring that your FedEx account settings allow access to the desired service.
Consider using alternative services: If the specific service you need is unavailable, explore alternative shipping options provided by FedEx or other courier services. FedEx usually offers a range of services with varying delivery speeds and features, so you might find an alternative option that suits your requirements.
Contact FedEx customer support: If you have checked the above steps and the issue persists, it's best to reach out to FedEx customer support directly.
data.shipment.parcels.0.weight is invalid, parcel weight must be greater than the total weight of the items
What it means
The parcel weight must be greater than the total weight of the items.
How to solve
If you used the API for your shipment, ensure that the shipment.parcels.weight.value must be greater than the total weight of the items.
If you used the admin UI for your shipment, make sure that the parcel weight must be greater than the total weight of the items.
data.shipment.parcels.0.box_type is not available for this shipment, the weight or dimensions of the parcel do not meet the requirements
What it means
Typically, the API provides information about the dimension limitations for different box types. However, please note that these limitations may vary depending on the specific routes. For instance, when shipping from HK to US, the possible box types could include: "FedEx® 10kg Box," "FedEx® 25kg Box," "FedEx® Box," "FedEx® Envelope," "FedEx® Pak," and "FedEx® Tube."
To double-confirm these details, you can refer to the following link: https://www.fedex.com/en-us/online/rating.html#
How to solve
Check if the box_type you are using meets the dimension or weight requirements
| Box Name (Admin) | Box Type (API) | Dimension | Weight (lb) | Link |
|---|---|---|---|---|
| FedEx® Envelope | fedex_envelope | 9.252in x 13.18in | 1.1 | FedEx Envelope |
| FedEx® Box | fedex_box | N/A | N/A | FedEx Box |
| FedEx® Pak | fedex_pak | 11.75 in x 14.75in | 5.5 | FedEx Pak |
| FedEx® Tube | fedex_tube | 38in x 6in x 6in x 6in | 20 | FedEx Tube |
| FedEx® 10kg Box | fedex_10kg_box | 15.81in x 12.94in x 10.19in | 22 | FedEx 10kg Box |
| FedEx® 25kg Box | fedex_25kg_box | 21.56in x 16.56in x 13.19in | 55 | FedEx 25kg Box |
| FedEx® Small Box | fedex_small_box | 12.25in x 10.9in x 1.5in | 20 | FedEx Small Box |
| FedEx® Medium Box | fedex_medium_box | 13.25in x 11.5in x 2.38in | 20 | FedEx Medium Box |
| FedEx® Large Box | fedex_large_box | 17.88in x 12.38in x 3in | 20 | FedEx Large Box |
| FedEx® Extra Large Box | fedex_extra_large_box | 11.88in x 10.75in x 11in / 15.25in x 14.13in x 6in | 20 | N/A |
| Custom | custom | N/A | N/A | N/A |
For the API
for your shipment, ensure that the shipment.parcels.box_type must meet the requirements.
For the admin UI
Choose the right Package according to weight and dimension constraints.
There is an error when create shipper account: Invalid billing address
What it means
The most common cause of account creation failure is when the provided address does not match FedEx's records. For example, if you registered with a billing or shipping address that does not match what is entered in AfterShip Shipping, it will result in an Invalid Billing Address error.
How to solve
Please go to FedEx Billing Online portal under MyOptions/Manage Payment Preferences and update your address accordingly
Updated on: 23/02/2024
Thank you!