Carrier - DHL Express Troubleshooting Tips
data.shipment.ship_to address is invalid
The recipient's address is incorrect of your shipment.
In general, our response will include the suggestion address, such as data.shipment.ship_to address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://dct.dhl.com to verify its correctness. Find city and state information using zip codes.
For the admin UI
Correct the Recipient address information of the order.
For the API
Correct the shipment.ship_to address information of the payload.
error 8009: Shipper Billing Country must either be same as Billing Country of Shipment Origin or the Shipper Account must be an Impex Account
In case you’re making return shipments with MyDHL, the problem could be related to the fact that you haven’t set your account number as an Impex Account with DHL. Please talk with your DHL account manager to set it.
data.shipment.ship_to address is invalid
What it means
The recipient's address is incorrect of your shipment.
How to solve
In general, our response will include the suggestion address, such as data.shipment.ship_to address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://dct.dhl.com to verify its correctness. Find city and state information using zip codes.
For the admin UI
Correct the Recipient address information of the order.
For the API
Correct the shipment.ship_to address information of the payload.
error 8009: Shipper Billing Country must either be same as Billing Country of Shipment Origin or the Shipper Account must be an Impex Account
In case you’re making return shipments with MyDHL, the problem could be related to the fact that you haven’t set your account number as an Impex Account with DHL. Please talk with your DHL account manager to set it.
Updated on: 25/01/2024
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