Carrier - USPS Troubleshooting Tips
data.shipment.ship_from address is invalid
data.shipment.ship_to address is invalid
data.shipper_account is is unavailable, carrier account has been closed
Your credit card is rejected at the courier side, please contact us for help
The shipper's address is incorrect of your shipment.
In general, our response will include the suggestion address, such as data.shipment.ship_from address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_from address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://tools.usps.com/zip-code-lookup.htm to verify its correctness.
The recipient's address is incorrect of your shipment.
In general, our response will include the suggestion address, such as data.shipment.ship_to address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://tools.usps.com/zip-code-lookup.htm to verify its correctness.
For the admin UI
Correct the Recipient address information of the order.
For the API
Correct the shipment.ship_to address information of the payload.
Your USPS visible account has been closed at Maersk USPS side.
Please contact our support and provide your carrier account id. Our support team will check with Maersk team.
It's because of your credit card is rejected at our courier vendor side, we need to confirm below credit card and billing address details so that we can reach out our vendor to approve his credit card. It may take 1~2 business days.
Please contact support with the following credit card information.
Last four digits of card
Email
Billing address
Company name
data.shipment.ship_to address is invalid
data.shipper_account is is unavailable, carrier account has been closed
Your credit card is rejected at the courier side, please contact us for help
data.shipment.ship_from address is invalid
What it means
The shipper's address is incorrect of your shipment.
How to solve
In general, our response will include the suggestion address, such as data.shipment.ship_from address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_from address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://tools.usps.com/zip-code-lookup.htm to verify its correctness.
data.shipment.ship_to address is invalid
What it means
The recipient's address is incorrect of your shipment.
How to solve
In general, our response will include the suggestion address, such as data.shipment.ship_to address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://tools.usps.com/zip-code-lookup.htm to verify its correctness.
For the admin UI
Correct the Recipient address information of the order.
For the API
Correct the shipment.ship_to address information of the payload.
data.shipper_account is is unavailable, carrier account has been closed.
What it means
Your USPS visible account has been closed at Maersk USPS side.
How to solve
Please contact our support and provide your carrier account id. Our support team will check with Maersk team.
Your credit card is rejected at the courier side, please contact us for help.
What it means
It's because of your credit card is rejected at our courier vendor side, we need to confirm below credit card and billing address details so that we can reach out our vendor to approve his credit card. It may take 1~2 business days.
How to solve
Please contact support with the following credit card information.
Last four digits of card
Billing address
Company name
Updated on: 25/12/2023
Thank you!