Carrier - USPS Troubleshooting Tips

data.shipment.ship_to address is invalid
data.shipper_account is is unavailable, carrier account has been closed
Your credit card is rejected at the courier side, please contact us for help

data.shipment.ship_to address is invalid

What it means

The recipient's address is incorrect of your shipment.

How to solve

In general, our response will include the suggestion address, such as data.shipment.ship_to.address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://tools.usps.com/zip-code-lookup.htm to verify its correctness.

For the admin UI

Correct the Recipient address information of the order.


For the API

Correct the shipment.ship_to address information of the payload.

data.shipper_account is is unavailable, carrier account has been closed.

What it means

Your USPS visible account has been closed at Maersk USPS side.

How to solve

Please contact our support and provide your carrier account id. Our support team will check with Maersk team.

Your credit card is rejected at the courier side, please contact us for help.

What it means

It's because of your credit card is rejected at our courier vendor side, we need to confirm below credit card and billing address details so that we can reach out our vendor to approve his credit card. It may take 1~2 business days.

How to solve

Please contact support with the following credit card information.

Last four digits of card
Email
Billing address
Company name

Updated on: 09/10/2023