Articles on: Troubleshooting Tips

Carrier - TNT Troubleshooting Tips

data.shipment.ship_from address is invalid
data.shipment.ship_from.city is invalid
data.shipment.ship_from.postal_code is invalid
data.shipment.ship_to address is invalid
data.shipment.ship_to.city is invalid
data.shipment.ship_to.postal_code is invalid

data.shipment.ship_from address is invalid



What it means



The shipper's address is incorrect of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_from.address is invalid, the correct address might be 6 JALAN TEMPLER HERITAGE 1 ... Please update your ship_from address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.tnt.com/express/en_lu/site/shipping-tools/search-postcode.html to verify its correctness.


data.shipment.ship_from.city is invalid



What it means



The city is invalid in the shipper's address of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_from.city is invalid, the correct city might be CARSON. Please update your city and try again, you can use the suggestion city to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.tnt.com/express/en_lu/site/shipping-tools/search-postcode.html to verify its correctness.

data.shipment.ship_from.postal_code is invalid



What it means



The postal_code is invalid in the shipper's address of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_from.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again, you can use the suggestion postal_code to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.tnt.com/express/en_lu/site/shipping-tools/search-postcode.html to verify its correctness.

data.shipment.ship_to address is invalid



What it means



The shipper's address is incorrect of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_to.address is invalid, the correct address might be 6 JALAN TEMPLER HERITAGE 1 ... Please update your ship_to address and try again, you can use the suggestion address to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.tnt.com/express/en_lu/site/shipping-tools/search-postcode.html to verify its correctness.


TNT data.shipment.ship_to.city is invalid



What it means



The city is invalid in the shipper's address of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_to.city is invalid, the correct city might be CARSON. Please update your city and try again, you can use the suggestion city to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.tnt.com/express/en_lu/site/shipping-tools/search-postcode.html to verify its correctness.

data.shipment.ship_to.postal_code is invalid



What it means



The postal_code is invalid in the recipient's address of your shipment.

How to solve



In general, our response will include the suggestion address, such as data.shipment.ship_to.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again, you can use the suggestion postal_code to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.tnt.com/express/en_lu/site/shipping-tools/search-postcode.html to verify its correctness.

Updated on: 04/02/2024

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