Carrier - UPS Troubleshooting

data.shipment.ship_to.phone is too short, minimum length is 10
data.shipment.ship_to.phone is too long, maximum length is 15
data.shipment.ship_from.phone is too short, minimum length is 10
data.shipment.ship_from.phone is too long, maximum length is 15
data.shipper_account is not available for this shipment

data.shipment.ship_to.phone is too short, minimum length is 10

What it means

The minimum length of the recipient's phone number is 10.

How to solve

Confirm the correct phone number of the recipient, if the phone number is correct, but the length is still not enough, you can try to add the country code.

data.shipment.ship_to.phone is too long maximum length is 15

What it means

The maximum length of the recipient's phone number is 15.

How to solve

Confirm the correct phone number of the recipient, if the phone number is correct, but the length still exceeds, you can try to remove the country code.

data.shipment.ship_to.phone is too short, minimum length is 10

What it means

The minimum length of the shipper's phone number is 10.

How to solve

Confirm the correct phone number of the shipper, if the phone number is correct, but the length is still not enough, you can try to add the country code.

data.shipment.ship_to.phone is too long maximum length is 15

What it means

The maximum length of the shipper's phone number is 15.

How to solve

Confirm the correct phone number of the shipper, if the phone number is correct, but the length still exceeds, you can try to remove the country code.

data.shipper_account is not available for this shipment

What it means

The shipper_account cannot be used for this shipment

How to solve

Contact account manager to activate the service

Updated on: 14/11/2023