Carrier - UPS Troubleshooting
data.shipment.ship_to.phone is too short, minimum length is 10
data.shipment.ship_to.phone is too long, maximum length is 15
data.shipment.ship_from.phone is too short, minimum length is 10
data.shipment.ship_from.phone is too long, maximum length is 15
data.shipper_account is not available for this shipment
data.shipment.ship_from.country must be the same as shipper_account.country for forward shipment.
data.shipment.ship_to.country must be the same as shipper_account.country for return shipment.
Request can not be authorized due to invoice not found in UPS billing system.
The minimum length of the recipient's phone number is 10.
Confirm the correct phone number of the recipient, if the phone number is correct, but the length is still not enough, you can try to add the country code.
The maximum length of the recipient's phone number is 15.
Confirm the correct phone number of the recipient, if the phone number is correct, but the length still exceeds, you can try to remove the country code.
The minimum length of the shipper's phone number is 10.
Confirm the correct phone number of the shipper, if the phone number is correct, but the length is still not enough, you can try to add the country code.
The maximum length of the shipper's phone number is 15.
Confirm the correct phone number of the shipper, if the phone number is correct, but the length still exceeds, you can try to remove the country code.
The shipper_account cannot be used for this shipment
Contact account manager to activate the service
The limitation of UPS's account is that for forward shipment, shipments can only be made from the country where the account is located.
For example, if it's a USA account, you can only ship from USA.
If you only have a USA account, but expect to ship from GBR, you will need to contact your account manager to recreate a GBR-enabled account and create a carrier account at Shipping.
Use new carrier account to create label again.
The limitation of UPS's account is that for return shipment, shipments can only be made to the country where the account is located.
For example, if it's a USA account, you can only ship to USA.
If you only have a USA account, but expect to ship to GBR, you will need to contact your account manager to recreate a GBR-enabled account and create a carrier account at Shipping.
Use new carrier account to create label again.
The input invoice info cannot be found in UPS billing system to authorize the carrier account creation. The invoice may be too old or the invoice number maybe incorrect.
Please double check and make sure you have input the correct invoice number within required date range.
The invoice should be in the past 90 days, or the past 45 days for accounts not based in the US or Canada.
data.shipment.ship_to.phone is too long, maximum length is 15
data.shipment.ship_from.phone is too short, minimum length is 10
data.shipment.ship_from.phone is too long, maximum length is 15
data.shipper_account is not available for this shipment
data.shipment.ship_from.country must be the same as shipper_account.country for forward shipment.
data.shipment.ship_to.country must be the same as shipper_account.country for return shipment.
Request can not be authorized due to invoice not found in UPS billing system.
data.shipment.ship_to.phone is too short, minimum length is 10
What it means
The minimum length of the recipient's phone number is 10.
How to solve
Confirm the correct phone number of the recipient, if the phone number is correct, but the length is still not enough, you can try to add the country code.
data.shipment.ship_to.phone is too long maximum length is 15
What it means
The maximum length of the recipient's phone number is 15.
How to solve
Confirm the correct phone number of the recipient, if the phone number is correct, but the length still exceeds, you can try to remove the country code.
data.shipment.ship_to.phone is too short, minimum length is 10
What it means
The minimum length of the shipper's phone number is 10.
How to solve
Confirm the correct phone number of the shipper, if the phone number is correct, but the length is still not enough, you can try to add the country code.
data.shipment.ship_to.phone is too long maximum length is 15
What it means
The maximum length of the shipper's phone number is 15.
How to solve
Confirm the correct phone number of the shipper, if the phone number is correct, but the length still exceeds, you can try to remove the country code.
data.shipper_account is not available for this shipment
What it means
The shipper_account cannot be used for this shipment
How to solve
Contact account manager to activate the service
data.shipment.ship_from.country must be the same as shipper_account.country for forward shipment.
What it means
The limitation of UPS's account is that for forward shipment, shipments can only be made from the country where the account is located.
For example, if it's a USA account, you can only ship from USA.
How to solve
If you only have a USA account, but expect to ship from GBR, you will need to contact your account manager to recreate a GBR-enabled account and create a carrier account at Shipping.
Use new carrier account to create label again.
data.shipment.ship_to.country must be the same as shipper_account.country for return shipment.
What it means
The limitation of UPS's account is that for return shipment, shipments can only be made to the country where the account is located.
For example, if it's a USA account, you can only ship to USA.
How to solve
If you only have a USA account, but expect to ship to GBR, you will need to contact your account manager to recreate a GBR-enabled account and create a carrier account at Shipping.
Use new carrier account to create label again.
Request can not be authorized due to invoice not found in UPS billing system.
What it means
The input invoice info cannot be found in UPS billing system to authorize the carrier account creation. The invoice may be too old or the invoice number maybe incorrect.
How to solve
Please double check and make sure you have input the correct invoice number within required date range.
The invoice should be in the past 90 days, or the past 45 days for accounts not based in the US or Canada.
Updated on: 18/02/2024
Thank you!