Carrier - Deutsche Post DHL Troubleshooting Tips
Hard validation error occured. The selected billing number is not available.
What it means
The account number is incorrect.
How to solve
Double check with your carrier account manager for your business account number and service to use.
references.0 is too short, minimum length is 8
What it means
The references.0 length is too short. As per Deutsche Post DHL requirement, the length should be between 8 and 35.
How to solve
Update your references.0 chars, make sure it's between 8 and 35 chars.
shipment.ship_to.street is too long, maximum length is 50
What it means
The ship_to street length is too long. As per Deutsche Post DHL requirement, the length should be no more than 50 chars.
How to solve
Update your ship_to, make sure the total length of street1, street2 no more than 50 chars.
Why is no qr code returned when use Deutsche Post DHL Retoure
Reason
The QR code is only used for addresses in Germany (DEU).
Updated on: 06/06/2024
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