Carrier - Canada Post Troubleshooting Tips
data.shipment.ship_from.postal_code is invalid
data.shipment.ship_to.postal_code is invalid
data.shipper_account is unavailable. please login to Canada Post's portal page to confirm the details, or contact your account manager for assistance
If you need further assistance or have any questions, please don't hesitate to reach out to our support team.
The postal_code is invalid in the shipper's address of your shipment.
In general, our response will include the suggestion address, such as data.shipment.ship_from.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again, you can use the suggestion postal_code to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page to verify its correctness.
The postal_code is invalid in the recipient's address of your shipment.
In general, our response will include the suggestion address, such as data.shipment.ship_to.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again, you can use the suggestion postal_code to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page to verify its correctness.
The payment account is currently unavailable. This may be due to insufficient funds or invalid information associated with the credit card.
You may log in to the Canada Post portal to verify the validity of the credit card, or alternatively, contact your account manager for further assistance.
data.shipment.ship_to.postal_code is invalid
data.shipper_account is unavailable. please login to Canada Post's portal page to confirm the details, or contact your account manager for assistance
If you need further assistance or have any questions, please don't hesitate to reach out to our support team.
data.shipment.ship_from.postal_code is invalid
What it means
The postal_code is invalid in the shipper's address of your shipment.
How to solve
In general, our response will include the suggestion address, such as data.shipment.ship_from.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again, you can use the suggestion postal_code to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page to verify its correctness.
data.shipment.ship_to.postal_code is invalid
What it means
The postal_code is invalid in the recipient's address of your shipment.
How to solve
In general, our response will include the suggestion address, such as data.shipment.ship_to.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again, you can use the suggestion postal_code to retry.
If you're uncertain about the validity of the address, you can use a service like https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page to verify its correctness.
data.shipper_account is unavailable. please login to Canada Post's portal page to confirm the details, or contact your account manager for assistance
What it means
The payment account is currently unavailable. This may be due to insufficient funds or invalid information associated with the credit card.
How to solve
You may log in to the Canada Post portal to verify the validity of the credit card, or alternatively, contact your account manager for further assistance.
Updated on: 04/02/2024
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