Carrier - Royal Mail Troubleshooting Tips
data.shipper_account is unavailable, the account location is not active.
If this is a newly created carrier account, please wait 3 - 5 business days. Because Royal Mail team needs another 3 - 5 business days to enable you use AfterShip to create your shipping labels.
If you've already created a label and then encountered this issue, it's possible that the Royal Mail account doesn't have a balance that prevents the creation of a label.
If this is a newly created carrier account, please wait 3 - 5 working days and try again. More details, please see
Royal Mail Help Article.
If you've already created a label and then encountered this issue, add money to your Royal Mail account or find your account manager for help.
data.shipper_account is unavailable, the account location is not active.
What it means
If this is a newly created carrier account, please wait 3 - 5 business days. Because Royal Mail team needs another 3 - 5 business days to enable you use AfterShip to create your shipping labels.
If you've already created a label and then encountered this issue, it's possible that the Royal Mail account doesn't have a balance that prevents the creation of a label.
How to solve
If this is a newly created carrier account, please wait 3 - 5 working days and try again. More details, please see
Royal Mail Help Article.
If you've already created a label and then encountered this issue, add money to your Royal Mail account or find your account manager for help.
Updated on: 11/01/2024
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