Carrier - UPS Mail Innovation Troubleshooting Tips

Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment.
UPS account: PostalCode and/or CountryCode input does not match those associated with the AccountNumber

Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment.

What it means

Your account is not authorized to use the return shipment service.

How to solve

Please contact your UPS account manager to obtain authorization. You can find the contact information here.

UPS account:PostalCode and/or CountryCode input does not match those associated with the AccountNumber

What it means

The address entered does not match the Primary Contact Information for the account.

How to solve

Please login UPS portal and find Addresses as below.

Updated on: 14/05/2024